- Get refererrals from local real estate agents and friends who have moved recently.
- Only consider movers that are licensed, bonded and insured.
Investigate your potential movers through the U.S Department of Transportation, MovingScam.com and the Better Business Bureau.
Evaluate a minimum of 3 movers based on in-home estimates of goods to be moved. - Price isn't the only factor- extremely low bids indicate a desperate mover.
- Ask for written "Binding Not-To-Exceed" estimates.
- Avoid "rogue movers"- if you feel uncomfortable, trust your instincts!
The Details
If you decide to hire professional movers, you're faced with a big decision- how do you find reputable movers or moving companies? The good news is that a small amount of time spent on researching potential movers can help insure a stress-free move. This article outlines those research steps.
Getting Started: Referrals
To evaluate movers, you need to have a list of potential moving companies. While the Yellow Pages (for those of us who can even find their phone books!) and web searches can help, referrals can provide the best leads. Ask your friends, co-workers and new neighbors about their experiences. Look for people who have moved in the past 12 months, as companies' quality changes over time. Be sure to ask for details such as the names of people they worked with, what went well, and what to watch out for. Even information about moves that didn't go well can be helpful.
In addition to friends and co-workers, try to get referrals from industry professionals. Check with your leasing agent or real estate agent for experiences of their clients- they can be a wealth of helpful information. If you work for a large company, check with the Human Resources department to see if they have someone who works with relocation (even if you're not receiving relocation assistance- they may be willing to pass on useful information anyway). Getting these types of referrals will get your research started on the right foot.
Licensing
Movers are regulated by federal, state and local laws. At the federal level, a moving company that carries goods across state lines (interstate) needs to be licensed by the Department of Transporation (the DOT does not regulate local movers). At the state level, laws vary widely, and several states (Alaska, Delaware, District of Columbia, Maine, Maryland, South Dakota, Utah, and Vermont) don't require moving companies to have a separate license. For those that do, verify that the licenses are current.
We also recommend that your movers be bonded and insured, both as proof that the company is legitimate and financial stability in case the worst happens and you need to file a claim.
Investigate Potential Movers
Once you know the basics about your potential moving companies, it's time to find out about people's experiences. You want to know get opinions from objective, third-party opinions based on dozens or hundreds of consumer evaluations. While almost every moving company has had some kind of complaints, having objective resources is important.
Fortunately, there are a few excellent resources you can use for free.
The U. S. Department of Transportation has a website devoted to its "Protect Your Move" program at http://www.ProtectYourMove.gov. There you'll find a link that will allow you to look up individual moving companies. You can also find individual customer reviews and opinions at both http://www.MovingScam.com and the Better Business Bureau website (http://www.BBB.org). It's a good idea to check all 3 to make sure you see a complete picture. Again, almost any mover who has been around for awhile will have a complaint from someone- you're looking for patterns of issues and how the movers attempted to resolve the issues.
In-home Estimates
Many companies provide methods for customers to obtain an estimate over the phone or on the web. This presents tremendous convenience for the consumer. Until a moving company representative takes a physical inventory, their estimates aren't very reliable. You should also be somewhat concerned when a moving company isn't interested enough in your business to request an in-home visit.
It can also be tempting to get only one or two estimates for an upcoming move. This presents two problems. The first problem is that it's very difficult to evaluate an estimate without having a few others to use as comparisons. The second problem is that you miss valuable opportunities to evaluate a mover's personnel without ever having met them. It's worth the time to get these estimates in person.
We'll continue this in the next post. Until then, there are several great, FREE resources online for you to use for your move. Here are a few from the author's website, http://www.movers-edge.com/:
* 101 Best Moving Tips
* Ultimate Moving Checklist
* Easy-to-follow Packing Tips
* Finding Great Movers
I wish you the very best of luck with your relocation!
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